How do I proceed if I have forgotten my password?
Please use the "Forgot password" function and follow the steps in the e-mail.
Where do I edit my data?
When you log in with your user data, you can edit the data of your headquarters. You can also create and manage branches. If, for example, credit notes are issued via a central customer number (debitor), it is obligatory to deposit said number.
What are the advantages of a customer account?
Creating a customer account makes your future returns easier thanks to the stored details. Your personal data, such as your customer number, address, and history, is saved, thus no longer requiring another input of your data.
Is my data secure?
Data protection is a matter of trust, and we want to assure that your data is in safe and sound hands. The protection and legally-compliant collection, processing and use of your data is our top priority.
How do I receive a returns label?
The returns label is created after you register your return and is sent to you by e-mail.
Where do I enter the number of parcels?
The number of parcels must be entered in the checkout before submitting the returns registration.
How does the returns process work?
Returns processing is a 5-step process. You create a customer account and select the items for return or complaint. Then you send the application to us. We then proceed to review the case. After that we will get back to you as soon as possible to let you know about the steps that follow.
What right of return does Fynch-Hatton grant its customers?
If both parties have not settled on any agreement beforehand, we review each case individually. Every request for a return and / or a complaint is handled in accordance with both our quality management and sales departments. Afterwards, we either reach out to you or you immediately receive a credit note from us.
Who pays the shipping costs for returns?
In the case of a seasonal return or an exchange of goods, we do not cover the shipping costs as this is a goodwill arrangement. You will then receive a returns number and affix it to the package. You will then send us the goods and receive a credit note.
Who takes on the transportation costs in the event of a complaint?
In the event of logistical errors or defect items, FYNCH-HATTON bears the costs for return and, if necessary, also the costs for new dispatching.
Why do I have to upload pictures of the faulty article?
The pictures are essential for our quality management so that they can review your complaint and continue with the processing.
When will I receive my credit note?
Once the commodities arrive, we review the complaint and send it to the e-mail address stored in the customer master of our ERP system. Our support team then contacts you in case of any enquiries.
Who should I contact if I have any queries?
Our support team can be contacted via E-Mail at retouren@fynch-hatton.de.